Returns and Refund Policy

Last Updated: 7 August 2026

At Chennai Herbs, we take care to ensure that products are packed and dispatched in good condition.

Because many of our products include seeds, planting materials, agricultural produce, food items, herbal products, and personal-care products, some products cannot be returned once delivered due to their perishable, biological, consumable, or hygiene-sensitive nature.

Please read the following policy carefully before making a purchase.

1. When You Can Request a Replacement or Refund

You may contact us if:

You received the wrong product.
The product was materially damaged during transit.
The product arrived in an unusable or defective condition.
An item listed in your confirmed order is missing.
The product received is materially different from the product ordered.

Please report such issues within 48 hours of delivery.

Contact:

Email: chennaiherbs2020@gmail.com
Phone: +91 86084 88817

Please provide:

Order number
Name and registered mobile number
Clear photographs of the product
Photographs of the outer and inner packaging
Photograph of the shipping label
Details of the issue

For transit damage, missing products, or incorrect products, we strongly recommend recording an unboxing video from the beginning of opening the sealed package. This may help us verify and resolve the claim more quickly.

We may request additional information where reasonably necessary to investigate the issue.

2. Products Generally Not Eligible for Return

Except where a product is damaged, defective, incorrect, or otherwise required to be accepted under applicable law, returns will generally not be accepted for:

Seeds once delivered
Tubers, cuttings, plants, or other planting material
Fresh agricultural produce
Fresh or perishable food products
Opened food products
Products that have been consumed or partially consumed
Opened or used skin-care products
Opened or used hair-care products
Herbal or personal-care products with broken seals
Products damaged because of improper storage or handling after delivery
Products returned without original packaging where packaging is reasonably necessary
Products purchased during certain clearance or final-sale promotions where clearly disclosed before purchase

These restrictions are required primarily because such products may deteriorate quickly or cannot safely be resold after being opened or handled.

3. Seeds and Germination

Seeds are natural biological products, and germination depends on factors including climate, soil, water, temperature, sunlight, seed-storage conditions, sowing method, pests, and gardening practices.

For this reason, failure of seeds to germinate after sowing does not automatically qualify for a refund or replacement.

However, if you believe there is a genuine product-quality issue affecting the seeds supplied, please contact us with:

Your order number
Product name
Date of sowing
Photographs where available
Brief details of the sowing and storage conditions

We will review genuine quality complaints individually and provide an appropriate resolution where the claim is verified.

4. Fresh Food and Agricultural Products

Fresh produce may naturally vary in:

Shape
Colour
Size
Weight
Texture
Appearance

Minor natural variations do not constitute a defect.

If a fresh product arrives spoiled, severely damaged, or unfit for its intended use, please contact us within 48 hours of delivery with supporting photographs.

5. Personal-Care Products

For hygiene and safety reasons, skin-care, hair-care, herbal, and personal-care products cannot generally be returned once opened, used, or if their seal has been broken.

If you receive an incorrect, leaking, damaged, expired, or defective product, contact us within 48 hours of delivery.

Individual reactions, allergies, sensitivities, preferences relating to fragrance or texture, or results that differ from expectations do not automatically qualify for a refund unless the product itself is defective or applicable law requires otherwise.

6. Missing Items

If an item is missing from your order, notify us within 48 hours of receiving the package.

After verification, we may:

Send the missing item;
Provide an appropriate replacement; or
Refund the value of the missing item.

7. Incorrect Products

If Chennai Herbs sends a product different from what you ordered, please do not open or use it.

After verification, we will arrange an appropriate replacement or refund.

8. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

Cancellation may be accepted if the order has not yet been packed, processed, or dispatched.

Once an order has been handed over to the courier, cancellation may not be possible.

9. Refused or Undeliverable Orders

If an order cannot be delivered because:

An incorrect address was provided;
The recipient is unavailable after reasonable delivery attempts;
The customer refuses delivery without a valid product-related reason; or
The customer cannot be contacted,

any refund, where applicable, may be processed after the shipment is returned to us and may be subject to reasonable shipping or return-to-origin costs where legally permitted.

10. Refund Processing

Once a refund request is approved, the refund will normally be initiated to the original payment method.

Please allow approximately 7–10 business days after refund initiation for the amount to appear in your account, depending on your bank, card issuer, UPI provider, or payment gateway.

Chennai Herbs cannot control additional processing time taken by banks or payment providers.

For Cash on Delivery orders, where applicable, we may request appropriate bank or UPI details to process an approved refund.

11. Shipping Charges

Where the return or replacement is required because Chennai Herbs supplied an incorrect, damaged, or defective product, reasonable return/replacement shipping costs will be handled by Chennai Herbs as applicable.

Original shipping charges may not be refundable for cancellations, refused deliveries, or returns requested for reasons unrelated to a defect or mistake by Chennai Herbs, except where required by law.

12. Refund Without Return

For certain damaged, perishable, low-value, or hygiene-sensitive products, Chennai Herbs may decide that physical return of the product is not necessary.

We may instead request photographic/video evidence before approving a replacement, store credit, or refund.

13. Final Decision

All requests will be assessed based on the information and evidence available.

We reserve the right to reject claims that are fraudulent, unsupported, submitted outside the applicable reporting period without reasonable cause, or relate to damage caused after delivery.

However, nothing in this Returns and Refund Policy is intended to limit any mandatory rights available to customers under applicable Indian consumer-protection laws.

14. Contact Us

For return, replacement, cancellation, or refund assistance, contact:

Chennai Herbs
Tonakela Camp Rd, TNHB Colony,
Annanur, Ayappakkam,
Chennai, Tamil Nadu – 600077

Phone: +91 86084 88817
Email: chennaiherbs2020@gmail.com
Website: www.chennaiherbs.com

When contacting us about an order, please include your order number and registered mobile number for faster assistance.