Privacy Policy

Last Updated: 7 August 2026

Chennai Herbs (“Chennai Herbs”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit or make a purchase through www.chennaiherbs.com.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

1. Information We Collect

When you use our website, create an account, place an order, contact us, subscribe to our newsletter, or otherwise interact with Chennai Herbs, we may collect information including:

Full name
Billing and shipping address
Email address
Mobile/telephone number
Account/login information
Products purchased and order history
Payment and transaction information
IP address and device/browser information
Information submitted through contact forms
Newsletter and marketing preferences
Customer service communications

Payment card, UPI, banking, or other payment credentials may be processed directly by our authorised third-party payment gateway providers. Chennai Herbs does not necessarily store complete payment credentials on its own servers.

2. How We Use Your Information

We may use your personal information to:

Process, confirm, and deliver your orders
Provide order, shipping, and delivery updates
Process payments, refunds, cancellations, or replacements
Create and manage customer accounts
Respond to customer enquiries and support requests
Detect and prevent fraudulent or unauthorised transactions
Improve our website, products, and customer experience
Send newsletters, offers, product updates, or promotional communications where permitted
Maintain business, accounting, tax, and transaction records
Comply with applicable legal and regulatory requirements

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential website functions, remember preferences, maintain shopping carts, understand website traffic, analyse performance, and support marketing activities.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share information only where reasonably necessary with service providers involved in operating our business, including:

Payment gateway providers
Courier and logistics companies
Website hosting and technology providers
Email, SMS, and communication service providers
Analytics and advertising service providers
Professional advisers, accountants, or auditors
Government or regulatory authorities where required by law

Such information will be limited to what is reasonably necessary for the relevant service or legal requirement.

5. Marketing Communications

Where you have subscribed to our newsletter or agreed to receive promotional communications, Chennai Herbs may send information about new products, offers, events, and promotions.

You may unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to orders, payments, delivery, or customer service may still be sent even if you opt out of promotional communications.

6. Data Security

We take reasonable administrative, technical, and organisational precautions to protect personal information against unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilment of orders, customer service, accounting, taxation, fraud prevention, dispute resolution, and compliance with legal obligations.

Information that is no longer required may be deleted, anonymised, or securely disposed of in accordance with applicable requirements.

8. Your Rights

Subject to applicable Indian law, you may have the right to:

Request information about personal data held about you
Request correction or updating of inaccurate information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a grievance concerning the processing of your personal information

Certain information may need to be retained where required for legal, regulatory, accounting, fraud-prevention, or contractual purposes.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Chennai Herbs is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

10. Children's Privacy

Our website and products are intended to be purchased by adults. We do not knowingly request personal information directly from children for the purpose of creating commercial accounts or completing purchases without appropriate authorisation.

11. Changes to This Privacy Policy

Chennai Herbs may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable laws.

The revised version will be published on this page with an updated “Last Updated” date.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Chennai Herbs
Tonakela Camp Rd, TNHB Colony,
Annanur, Ayappakkam,
Chennai, Tamil Nadu – 600077

Phone: +91 86084 88817
Email: chennaiherbs2020@gmail.com
Website: www.chennaiherbs.com